Customer service
How can we help?
Quickly find answers about ordering, payment, shipping, returns and your account. Choose a topic or browse the frequently asked questions.
Still need help? View our contact options
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Frequently asked questions
Account
Manage your details, addresses and previous orders.
Change account details
Log in and go to My account to change your details, addresses and newsletter preferences.
Change an address after ordering
Have you just ordered and entered the wrong address? Contact us as soon as possible. We can often change it if your order has not yet been processed.
Why create an account?
Creating an account makes ordering easier:
- You can easily follow the status of your order.
- You will not need to enter your details again for your next order.
- You can view previous orders and reorder more quickly.
- You can subscribe to offers, discounts and product news.
Ordering
Information about availability, payment, discount codes, confirmations and international orders.
No order confirmation received
First check that you entered the correct email address. Then check your spam or junk folder, especially if you use Hotmail or Outlook.
Mark the message as not spam to prevent this in future. Still received nothing? Contact us and, if possible, include your telephone number.
Product out of stock
Each product page shows the current stock status. If an item is unavailable, you can sign up there for a back-in-stock notification.
Would you like more units than are currently available? Contact us and we will check the options.
Delivery outside the Netherlands
We deliver to Belgium and several other countries. Enter your delivery address during checkout. The checkout will show whether delivery is available, the shipping costs and whether your order qualifies for free shipping. Delivery times vary by country.
Orders shipped to Belgium are usually delivered within 1 to 2 working days after dispatch.
Which payment methods can I use?
Checkout shows the payment methods available for your order. The options can vary by country and order.
How do I use a discount code?
You can enter a discount code on the shopping cart page once your cart contains at least one product.
Free gift with your order
When your order contains at least €30 worth of products, you can choose a free gift.
Shipping and delivery
View shipping costs, delivery times and how to track your parcel.
How is my order shipped?
We ship parcels with PostNL in discreet packaging. Nothing on the outside shows that the parcel is from 420shop.nl.
Order and pay before 16:20 on a working day and we will usually dispatch your order the same day. Parcels within the Netherlands are usually delivered on the next working day.
Delivery to a PostNL point
If available, you can select delivery to a PostNL point during checkout. Enter your address, choose the POSTNL POINT option and select your preferred collection point.
You have 7 days to collect your parcel. If it is not collected, it will be returned and additional shipping costs may apply.
Shipping costs
All orders are sent as parcels with Track & Trace.
Shipping costs depend on the destination, the contents of your order and the available shipping method. Checkout shows the exact amount before payment.
If something goes wrong during delivery, contact us and we will investigate it with PostNL.
Track your shipment
As soon as your order has been shipped, you will receive the Track & Trace code by email.
Do you have an account? Log in to find the code with your order in My orders as well.
The PostNL app keeps you informed about the latest delivery status and may let you change the delivery.
Free shipping
If your order qualifies for free shipping, this is shown automatically in your cart or during checkout.
Problems with your order
Is something missing, is an item wrong or damaged, or has your parcel not arrived?
Order not delivered in full
Sometimes a product is not immediately available. In that case, we will send you an email or include a note with information about a later delivery.
Is something missing and have you received no information? Contact us with your order number.
Order not received
- Check the latest Track & Trace update.
- Check the delivery address in your order confirmation.
- Ask your neighbours whether they accepted the parcel.
Do you have an account? Log in to find the code with your order in My orders as well.
Has your parcel not arrived by the expected delivery date? Contact us as soon as possible. We will ask PostNL what went wrong. Include your name and order number.
Damaged or incorrect item received
Was an item damaged or was the wrong item delivered? Contact us first. We will review your report and discuss the appropriate solution and shipping method with you.
Include your order number and clear photos of the item and shipping packaging. Keep the packaging until we have reviewed your report.
More information
Service and information
Terms and policies
Still need help?
Contact our customer service team. We are available on working days from 10:00 to 16:00 CET.