Customer-service : Returns

Returns Replacements & Refunds

Returning your order or products:

We from want to ensure that you , our customer are satisfied with your order. That is why if you are not completely happy with your order, you have the option to return the purchased products within 14 calendar days of receiving it at your delivery address.

All items must be returned in their original packaging sealed, unopened, unused, and undamaged (if applicable).

For hygienic reasons, water pipes, bongs, weed pipes, grinders, vaporizers and similar items can only be returned if they have not been used and (if applicable) are in the original, sealed packaging.


If you wish to return an product, please contact us by email or use our contact form. Only once arranged with a member of our team may an products or order be returned. If damaged, we will be happy to send out a replacement once the original item has received back to us and inspected.


If your item was damaged upon delivery, you must inform us within 7 calendar days of receipt at your address. You can use the above email address to let us know of any damages (with photos). Once sent back to us, we will inspect the item and send out a replacement if applicable.

Please do not forget to include a message with the returned products and mention your name & order number.

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