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Customer service · Shipping

Shipping and delivery

Find out when your order will be dispatched, which delivery options are available and what to do if your parcel is delayed, damaged or incomplete.

Track your parcel at PostNL View my orders

After we receive your payment

When will my order be dispatched?

We ship orders with PostNL from Monday to Friday. Your order is packed discreetly; nothing on the outside shows that the parcel is from 420shop.nl.

  1. Order receivedYou receive an order confirmation. We process your order after receiving your payment.
  2. Order processedOrder and pay before 16:20 on a working day and we will usually dispatch it the same day.
  3. Parcel handed overAfter handover to PostNL, follow the delivery status with Track & Trace.

To the address provided

Home delivery

PostNL delivers your parcel to the address entered during checkout. Before paying, carefully check your street, house number, postcode and city.

If you are not at home, PostNL uses the available delivery preferences to decide what happens next. Always check the latest option and status in Track & Trace or the PostNL app.

Collect it yourself

Delivery to a PostNL point

If this option is available for your order, you can select a PostNL point during checkout. Choose your preferred collection point after entering your address details.

PostNL will tell you when the parcel is ready and the date by which it must be collected. Bring valid identification and follow the instructions in the delivery message.

Checkout is always current

Shipping costs and free shipping

Shipping costs depend on the destination, the contents of your order and the available shipping method. Enter your address during checkout to see the exact amount before payment.

If your order qualifies for free shipping, this is shown automatically in your cart or during checkout. This means you do not have to rely on a price list that may change later.

View your shopping cart →

The Netherlands and Belgium

Expected delivery time

Within the Netherlands, PostNL usually delivers on the next working day after handover. Delivery to Belgium usually takes 1 to 2 working days.

These times are estimates. Weekends, public holidays, carrier delays and products that are not immediately available may delay delivery.

Other destinations

International shipping

Select your delivery country in checkout to see whether shipping is available, which method can be used and what it costs. Delivery times vary by destination.

Is your country not listed? Contact us before ordering. International parcels may be delayed by the carrier or customs.

Current status at PostNL

Track your parcel

As soon as your order has been processed, you will receive a shipping email with the Track & Trace code. Use it to view the current status at PostNL.

If you ordered with an account, available shipping information can also be found with the relevant order in My orders.

Open Track & Trace at PostNL →

Did your parcel not arrive correctly?

Delivery problems

Parcel delayed or not received

  1. Check the latest Track & Trace update.
  2. Check your delivery address and ask your neighbours or collection point.
  3. Has the expected delivery date passed without an update? Contact us with your name and order number.

Open Track & Trace →

Shipping damage

Report damage as soon as possible. Include your order number and clear photos of the damaged item and shipping packaging.

Keep the packaging until we have reviewed your report.

Report damage via WhatsApp →

Incomplete order

First check the packing slip and your email; sometimes an item is delivered later. Received no information? Include your order number and the missing products when contacting us.

Contact us →

Need help?

We will investigate your shipment

Include your order number and describe what Track & Trace shows.

Contact us

More information

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